Mahindra First Choice Wheels has a strong training culture with great emphasis on equipping all its employees with the latest automobile trends and knowledge.
Mahindra training programs and processes:
Processes
It is mandatory for all Mahindra First Choice stores to be run as per the company designed process. Also, all franchisee owners and staff have to undergo appropriate training for understanding and implementing the company recommended processes which includes the following:
- Store layout, interiors, furniture etc.
- Car Evaluation and Procurement process
- Payment process for cars being procured
- Car refurbishment process
- Payment collection for cars being sold
- Sale Agreement with customer
- Transfer of car documentation
- Management of all Dealership staff
- Overall management of the store
Sales Training for your Employees
Selling car dreams is not just a passion at Mahindra First Wheels but an art instilled in all our sales staff. This includes:
- Greeting and Welcoming the customer
- Understanding customer requirements
- Helping customer shortlist cars suiting his / her requirements
- Method of giving test-drives
- Recording of customer enquiries in the system
- Smooth delivery of cars
- Giving feedback to Seniors to help preparing better Selling Index
- Organizing an effective car display at the store
- Organizing an effective car display at an outside event
- Selling Additional products like Car Finance, Insurance, Accessories, extended Warranty etc.
- Maintaining relationship with customer after car delivery
- Getting references of other prospects from existing customers
Procurement Training
Buying and selling high quality used cars as dreams is a science that requires accurate knowledge and precision about the procurement process. That’s why our procurement training includes:
- Understanding Demand/ Supply situation in used cars
- Calculation of used Car Buying Prices
- Technical check of the car based on Checklist / Evaluation Form
- Calculating 'Projected Refurbishment Expenses'
- Checking the car documents
- Calculating the Procurement Price
- Explaining price calculation to sellers
- Negotiating price with Seller
- Rules pertaining to transfer of Insurance and NCB
- Rules pertaining to City-wise Octroi / Entry Tax
- Calculation of process of cars registered outside the state
- Preparation of Selling Index and Buying Index
- Understanding of the loan foreclosure process
- Collecting Market Intelligence and reporting the same to seniors
- New Car Dealerships and Local Procurement Panel development
- Approaching Corporates for car procurement.
- Complete understanding of auctions relating to disposal of repossessed cars by banks / NBFC’s
- Building a relationship for obtaining the right kind of repossessed cars
- On ground activations for car buying / selling